Understanding the  potentially vulnerable head space of users who will use the Pathstone website to inform their process and next steps is where we started. A simple navigation structure, robust sorting of services, uncomplicated language, representative imagery; this site is a beautiful example of placing the priority on the people who will visit it. Through our conversations with the Pathstone team we learned about the challenging nature of engaging in research for their services as an individual or supportive advocate. We imagined parents coming to realize their child may need help and never having navigated these types of services before; what do they need? A pre-teen being unsure how to explain what they are going through and searching for support through a process of understanding; what do they need? The reality of this site is that it's utility is a part of the Pathstone mission of caring, and we took our role in that process very seriously.